Frequently Asked Questions
- General Questions
- What is Flash CMS?
Flash CMS is an advanced Flash content management system that allows you to create attractive, functional and SEO-friendly Flash websites.
- Can I try Flash CMS before buying?
You can get a fully-functional 30-day trial of standalone version of CMS to try it. This version has no limits and fully corresponds to the end product. It will give you a full freedom to create a powerful Flash website and take complete control of it via convenient Flash content management system.
If you are interested in a Flash CMS templates, you can try a 30-day fully functional demo of any of them on http://templates.motocms.com/
- How can I continue using site after 30-days trial?
You can purchase the trial version you're using very easily by clicking "buy" button on your accounts page http://accounts.cms-guide.com
- How can I transfer the changes I've made on the template's demo to my website?
After you will purchase the template, please contact our support team on http://support.cms-guide.com providing your site address, your demo site address and your FTP details. Our supporters will upload the changes you've made on the demo straight to your server.
Your demo site changes will be stored during 2 months after the end of your demo period.
- What does Flash CMS template package include?
The template package includes: Flash CMS license, the template itself, all the source files, guidlines, lifetime support.
- What does the standalone version of Flash CMS include?
Flash CMS standalone version includes: license, one example template, 4 website examples, 5 template examples (which need to be developed in Adobe's Flash), all the source files, guidlines, lifetime support.
- What is the developer license and how can I become a Flash CMS developer?
The developer's license is the standard Flash CMS license, but 50% cheaper. We expect the professional developers to purchase a lot of licenses – that's why we give such a discount for them. You can apply for becoming Flash CMS developer on http://www.motocms.com/moto-developers/
- What is the difference between Flash CMS trial version and the regular license?
The only difference is that trial license is expired in 30 days. For the rest – this is exactly the same product.
- How can I get support if I have any question or problem?
We recommend you first of all to try to find the answer in our Knowledge Base http://support.cms-guide.com/forums. In case you cannot find the solution there, please submit a ticket on http://support.cms-guide.com/tickets/new Our support members will be happy to assist you!
- Where can I get a professionally designed template for my Flash CMS?
You can purchase one of CMS Templates, all of them already have a built-in Flash CMS, therefore they are easily editable and don’t require any additional software. You don’t have to be a programmer to manage your Flash CMS based website.
- Is there any manual I can download?
Please, download the Flash CMS manual here: http://support.cms-guide.com/entries/20800453-flash-cms-users-guide-pdf-file
- Licensing Information
- Can I use Flash CMS site under my domain and then publish to my client's domain? Can the client sign in under my domain to train it?
Yes, you can transfer your Moto CMS site from one domain to another. But you will need to activate it for another domain name and IP address after this. Also you can first show the Demo version of the definite Moto CMS template to the client, if he hasn’t bought it yet. Or let him sign in under your domain to see what editing can be made in the Control panel for this definite site.
- How does your licensing scheme work?
Our product is licensed on a per-domain basis. It enables you to use Flash CMS on a single website only, belonging to either you or your client. If you want to use our product for another project, you have to purchase the license again. All your licenses can be managed through your personal account that will be automatically created after purchase.
- Do I need to purchase license and the template separately?
No, Flash CMS license is included into the template's package. You don't need to buy them separately.
- Is it necessary to renew my Flash CMS license every year? Will there be any monthly or annual fees?
No additional monthly or annual payments are required. The duration of the license is not restricted anyhow.
- Can I use this product for more than one website?
Unfortunately, you can’t. One license is required per domain (website).
- What if my domain or IP changes?
You can edit your registration data from your Moto account. But notice that the number of Product Activation times as well as changing website IP and website domain are limited to 10.
- What if I need to edit activation details, but I’m out of activations?
If you are out of activations, please contact our Support team using our Help Desk.
After unauthorized use verification your activation counter will be reset.
- Privacy and Purchase
- How do I purchase Flash CMS template?
Please follow Flash CMS Templates gallery to view the templates we offer. After you decide what template you would like to purchase, just click it and you will get to the template’s preview page. You will find all necessary information concerning the package and hosting requirements there.
- What is Flash CMS Installation Offer?
If you don't want to spend your time on istallation of the template, you may order specialist's assistance. All installation works will be done within 24 hours since you provide an access to your hosting server.
- Do you track any data on me?
Once your control panel is launched and activated, it sends a product validity request to our server. Then the product verification process starts. It checks whether your website location corresponds to the activation data. These measures are necessary to prevent our product from unauthorized use. All the personal information you provide for us is confidential, and we will never use it without your personal consent.
- Is it possible to reactivate my download link if it was deactivated after 3 days?
Yes, it is possible. Please contact our Support team using our Help Desk and we will reactivate your download link.
- Can I request a refund, if a product I’ve purchased doesn’t meet my requirements?
Since we are offering non-tangible irrevocable goods, we do not issue refunds once the order is accomplished and the product is sent. As a customer, you are responsible for understanding this upon purchasing any item at our website.
In case you are not sure if Flash CMS is for you, you can apply for a free 30-day trial of fully-functional developer’s version of our CMS. Also you can try any of the Flash CMS templates on 30-day fully functional demo on http://www.motocms.com/flash-templates/. As you can freely try our product before buying, we do not issue refunds.
- Can I exchange the template I've purchased for another one?
As you can freely try our product before buying, we will not exchange your template for another one. However, we will help you to exchange the templates in case you have bought the wrong one by accident. In this case you will need to inform us not later than in one week since the purchase.
- I've ordered a product but haven’t received the download information.
In this case, please contact our Support team. Flash CMS Support team is always happy to help you with any questions or issues that may occur.
- With the developer license do I get 50% discount on templates?
Unfortunately, 50% developers discount cannot be applied for purchasing of templates. But as a Flash CMS developer, you may have 15% discount on our templates!
- Starting Up
- Will I be able to edit my site on both PC and Mac?
Yes. Moto CMS control panel works on any system, that can run Adobe Flash Player. Both PC and Mac are supported.
- Can I use my own hosting service?
Yes, you can use your own hosting service, if it corresponds to our hosting requirements that are as follows:
Linux server preferred
PHP 5.2 or 5.3
Zend Optimizer v3.3 (for PHP 5.2) or Zend Guard Loader (for PHP 5.3).
- Do I need MySQL database support? Do I need to create a database?
No, you don’t need MySQL database support. All the data are stored in XML file. But if you would like to use some additional components and modules with database support, then you will need to create a database for them.
- Which hosting can you recommend?
Any hosting which corresponds to Moto CMS requirements will be ok. Our hosting requirements are:
PHP 5.2 or 5.3.
Zend Optimizer version 3.3 (for PHP 5.2), or
Zend Guard Loader version 5.5 (for PHP 5.3)
In particular, we recommend bluehost.com as a highly reliable hosting provider who's servers are fully corresponding to all of our requirements. Also, as a Moto CMS customer you will have a discount with them! Please use the following link in order to get this discount.
- Do I need to change any settings while uploading to the FTP server?
When using FTP software, please make sure that you have set the binary mode for the file transfer of your FTP client. Don’t change the file names (i.e. don’t convert the file names to lowercase).
You can upload the Flash CMS template files to a remote server in a usual way. There is no need to perform any additional adjustments after you have uploaded your template. However, please make sure that your server configuration fully meets the software requirements available on the preview page of the Flash CMS template. After uploading your files, you can open your template on the server.
- Is there a way to edit the template before getting live with Flash CMS?
Our CMS provides the possibility to switch your site to “Under Construction” mode. In this mode all visitors will see a simple page, stating that your site is not finished yet, while you’ll be able to edit and preview changes using control panel.
If you want to keep your current site active until you finish customizing your new one, you can create a subfolder and upload all the files to it. After that you can make all the editing using the control panel and see them in the preview before replacing your live site.
- Can I use Flash CMS on the localhost?
Yes, you can. Please, find the instructions for the installation of th WAMP server here.
- How to track all the visitors and search requests from my website?
You can track all the Internet traffic on your website by using google analytics tools, use the following links to read more about it
In order to activate this feature in your moto cms you should do the following:
Navigate to your Google Analytics account and find the code they offer you to add to your website. Somewhere in that code you can find your identifier (something, that looks like UA-123123-1). Please copy it.
Open your moto cms admin panel of your website http://www.yoursite.com/adminand go to the menu preferences>website preferences>website>SEO&Analytics tab.
On this tab, check "Enable Google Analytics" and "Enable Flash Tracing" check boxes.
Paste the identifier you copied from your Google Analytics account to "Tracking code" box.
Click "Save" button and you're done. Google Analytics code is now added to all pages of your site!
After you did this simply login to your google analytics account and track all the data from your website.
Please note, that you don't have to modify HTML source of your site to add Google Analytics tracking code. Our CMS does this work for you.
- Is it possible to start my site in the full screen mode by default?
Unfortunately this is not possible due to Adobe Flash restrictions. The full screen mode cannot be started automatically.
- How to move my site from one server to another?
You need to copy all of the templates files and upload them to another server. Please, don't forget to set the transfer type to binary while uploading. After the files are uploaded you will probably need to re-activate your product for the new server's IP address.
- What is the password for my “sources” archive?
The password is your transaction ID.
- What ActionScript version is Flash CMS written in?
Moto CMS is written in ActionScript 3 using PureMVC Model-View-Controller framework.
- Can I purchase a customized template?
Sorry, but it is necessary to purchase the template first and then you can make a customization request for our template tuning.
- Why HTML Widget is not working in fullscreen mode?
Unfortunately, HTML Widget doesn't work in full screen mode. In Full Screen we can see only flash part of the site, that appears above all applications and above your browser, so HTML Widget , being HTML part of the site, is covered with flash part in full screen mode.
- What Flash IDE version do I need to edit Flash files?
You need Flash CS5.
- I don't have much experience of working with Flash. Is it possible to make a customization request for your specialists?
Yes. You can make a customization request here: http://motocms.com/flash-templates/customize/ or contact our support team directly providing the detailed description of the changes you would like to make.
- I want to integrate my existing website. How do I know my website will “fit”?
If your website was not created using Flash CMS components for content management, it won’t work with Flash CMS out of the box. To make your website manageable by Flash CMS, you have to modify it to use CMS components for content display.
You can also order our template tuning to convert your Flash template into CMS. Please, contact our support team, so they will consider the possibility, the value and the price for such customization work.
Please visit Flash CMS template gallery to purchase a flash template, made by professionals, that will be managed by Flash CMS.
If you want to create your own templates for Flash CMS, start by reading documentation on our developers’ forum
- How to optimize my site's SEO?
Please find an article about your Moto CMS site's SEO optimization here.
- Is it possible to move modules or widgets from one template to another?
- How to burn my template on CD?
You'll need to open moto.xfl file in Adobe Flash CS5, change publishing settings to publish a Windows (or Macintosh) projector and publish the file. This action will produce a moto.exe executable. Please remove moto.swf file and all content under /admin folder except MotoCMS.swf, then run resulting executable in a folder with whole template's file structure to make sure it works normally.
Now you'll need to burn template's whole folder structure to your CD.
- Сan I modify my existing template in order to make it stretchable?
Yes, it is possible, but it will be a very serious customization work. Actually, our developers will need to re-create the template from the scratch.
If you are interested, please submit a new ticket, so we will discuss the terms and the price for such customization.
- Control Panel
- Is it possible to create multiple Administrators with specific editing privileges?
Unfortunately, this option is not yet available. We hope it will appear in one of our future updates.
- How many languages does Flash CMS support?
You can find all of the languages which are supported by Flash CMS here.
- What media files are supported by Flash CMS?
You may upload .JPG, .PNG, .PDF, .MP3, .MP4, .SWF and .FLV files via Flash CMS control panel.
- Why I cannot upload big files to my Media Library?
Such restrictions are depending on your server's PHP memory settings. Please, contact your hosting provider and ask them to increase memory_limit, upload_max_filesize and post_max_size for your site.
- Can I produce a multi language site with the Flash CMS?
You can create two (or more) versions of the same site in two different languages, using one license, but only under the same domain. For this you will need to upload your template again into another sub-folder on your server and re-build your site completely in another language, so you will have two versions of the same site, which you can link with each other.
Other solution: you can complete one of these sites, then make backup of it. Also, you will need to download the following folders to your local computer: fonts, images, music, media, video. Then you upload your template to a sub-folder and then upload your backup files as well as all media folders to the same sub-folder. After this you will just need to translate the texts in the Control Panel.
- How To Embed a Table To My Website
The best way to embed a table to your website is Google Docs Service. For this you need to have a Gmail account. If you do not have it yet please sign up to Google here https://accounts.google.com/
After signing up please go to Google Docs service here http://drive.google.com/ and create new SpreadSheet document and name it.
Then you can create your table there using tools provided by Google.
When you finish editing your table and are ready to publish it on your website please go to tab 'File' and choose property 'Publish to the web'
Then you'll see a popup window with the settings of publishing:
1. Choose a Sheet you want to embed to your website;
2. Click 'Start publishing' button;
3. Select 'Html to embed in a page' property;
4. You should choose a sheet to emabed;
After that please save the changes and preview your website. The Table should be on your page.
Let us answer your questions about our system and help you to choose the template.
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