Frequently Asked Questions

MotoCMS 3

White Label

This guide will help you you to use White Label feature with your MotoCMS 3 Templates. Please note that this service does not work with older products like MotoCMS HTML and MotoCMS Flash templates. Please follow these steps in order to start using White Label with your templates.

1) Please create a new brand that will be used with your templates. In order to create a new brand, you need to Log in to your Moto CMS account at our Accounts page.

2) Once you are in your account you will need to click on "White label" tab. This action will open a page where you will need to fill in all settings. Here is the list of settings you will need to set up:

Create new brand - this drop down field allows you to switch between creating a new brand or modify existing one.
Business Name - name of your business that will appear in your Moto CMS control panel. It will replace all MotoCMS text in your control panel.
Control Panel Title - this title will appear as name for tab in the browser when you open the control panel
Activation URL - here you should specify a link to your support portal. In case someone will face activation error they will have an option to open the link that is specified in this field.
Network Error URL - here you should specify a link to your support portal. Your visitors will be able to see use this link if changes in some settings on your server will cause your template to stop working properly.
Terms of Use URL - You may enter a URL to your Terms of Use page. In case you do not have one, just refer your clients to your support page.
Submit a Ticket URL - This URL should take your clients to a Contact Form or Ticket System where they contact you regarding the problems they might face.
Privacy Policy URL - This URL should take your clients to your Privacy Policy page. You can enter the link to your support desk or Contact form.
Background Color - This settings allows you to set the color and transparency for the Loader background when you switch between sections in the Admin Panel.
Progress Bar Color - Color of the line that will run on top of the Admin Panel to show the progress of current process
Progress Bar Height - Allows you to specify the height for your Progress Bar in pixels. You can choose from 1 pixel and up to 15 pixels.
Help Center - enabling this setting adds a 'Question Mark' in the right top corner of the Admin Panel. Your clients will be able to click there and find the link to your Help Desk in case they have a question. You will be able to specify a link to your Help Desk in the text field that will appear once you will enable this setting.
Support Feedback - enabling this setting adds a Feedback Form button on top of the Admin Panel to receive any recommendations from your clients. You will be able to specify an email where this message will be sent in the text field that will appear once you will enable this setting.
Favicon - A favicon is a small image that appears in your browser tab when you visit someone's website. It can be also found next to the page's name in a list of bookmarks.
Loader - Please add animated GIF file that will be played every time when there is a loading process in the Admin Panel.
Large Logo - Will appear on your login page and main page of Moto CMS control panel. Recommended size for this image is 390x130 pixels.
Medium Logo - Will appear on update pages of your Moto CMS control panel. Recommended size for this image is 225x75 pixels.
Small Logo - Will appear in the top left corner of your Moto CMS control panel. Recommended size for this image is 160x50 pixels.

3) Once you are done with all the settings, please click on save button to apply changes.

4)On My Purchases page please find the product you want to rebrand and select the brand you want to apply to this product. Then click on "Rebrand" button.

This action will remove 1 of your re-branding licenses. You may remove branding using "Unbrand" button.


IMPORTANT! Once you unbrand the template, you do not get White Label license back, it will vanish.

 

Purchasing additional White Label licences.

You can purchase a White Label license in 2 ways:

1) You can purchase one license with your template by adding White Label offer to your purchase on our website www.motocms.com

2) You can purchase multiple licenses in your Accounts page. In order to do so you will need to open "White label" tab and click on "Purchase" button.

Please specify amount of licenses you would like to buy in a popup window that will appear. Then simply use "Buy Now" button to proceed to checkout.

What is MotoCMS 3?

Moto CMS 3 is an advanced content management system that allows you to create attractive, functional and SEO-friendly websites easily, without having any special knowledge or programming skills.

Which hosting can you recommend?

Any hosting which corresponds to Moto CMS requirements will be ok. Our hosting requirements are:

  • PHP 5.3.23+ or 5.4.04+ or 5.5.09+ or 5.6+
  • with Zend Guard Loader
  • with MySQL database support

In particular, we recommend bluehost.com as a highly reliable hosting provider who's servers are fully corresponding to all of our requirements. Also, as a Moto CMS customer you will have a discount with them! Please use the following link in order to get this discount.

Can I edit my template on various devices?

You can edit your template using any PC, tablet or mobile device.

Is your product fully responsive?

Yes, it can be seen correctly on all devices & screen resolutions (including PC, tablets and mobile devices).

What does MotoCMS 3 template’s package include?

MotoCMS 3 template’s package includes license, ready-made template’s design, Control Panel for editing template’s content and also per-life support.

Can I try MotoCMS 3 template before buying?

You can try a 14-day fully functional demo of any of MotoCMS 3 template. Please be informed that we will provide all demo changes for you after the template’s purchase, so you won’t need to start the editing process from scratch. You should submit a ticket to our support team in order to get your demo changes.

Your demo site changes will be stored* during 7 days after the end of your demo period.

*We do not guarantee to save the content you create in the demo version of the template because of the possible issues that may occur on the server.

What is the “antifraud check”?

Customer purchase can be suspended for manual antifraud check for 10-20 minutes as well as it can be suspended for longer term (around 20 hours) for more serious investigation. Antifraud check occurs because of growing number of fraud transactions from persons who are not actual cardholders of the credit cards used during purchase.

Can I use your template for more than one website?

Unfortunately, you can’t. Due to our License Agreement, one template's license is required per each domain (website).

Where can I read about your license specifics?

You can find all necessary information here:

Do I need to purchase the license and the template separately?

Moto 3 Control Panel is integrated within all Moto 3 templates by default, so you don’t need to purchase it separately.

Can I transfer my license to another person?

Yes, you can. Please submit a ticket to our support team to proceed. 

Is it necessary to renew my MotoCMS 3 license every year? Will there be any monthly or annual fees?

No additional monthly or annual payments are required. The duration of the license is not restricted anyhow.

Are there any software updates for MotoCMS 3 and how much does it cost?

Our developers are continuously working on improving MotoCMS 3 and adding new features to it, so the new updates are released regularly. All our updates are free of charge and will cost you nothing.

If product didn’t meet my expectations, will you provide refund?

Since MotoCMS is offering non-tangible irrevocable products we do not issue refunds once the order is performed and the product is delivered, which you are responsible for understanding upon purchasing. Please make sure that you have carefully read all relevant documentation and tried out the demo.

Which file formats are supported in MotoCMS 3 templates?

MotoCMS 3 supports following file formats: 

  • .png, .jpeg, .jpg, .gif, .ico
  • .mp4, .avi, .swf, .mp3
  • .pdf, .djv, .djvu, .doc, .docx, .gdoc, .rtf, .rtx, .txt, .xls, .xlsx, .ots, .odt, .xml, .ppt, .pptx, .pps, .log
  • .zip, .rar, .7z, .tar, .tgz, .gz, .gzip, .bz2
  • .csv

 

How can I get support if I have any question or problem?

We recommend you first of all to try to find the answer in our Knowledge Base. In case you cannot find the solution there, please submit a ticket. Our support members will be happy to assist you!

Can I use MotoCMS 3 template on local server?

Yes, you can definitely use it on the local server, which support minimum template’s requirements:

  • PHP version 5.3.23+ or 5.4.04+ or 5.5.09+ or 5.6+
  • with Zend Guard Loader
  • with MySQL database support

MotoCMS HTML

What is MotoCMS HTML?

MotoCMS HTML is an advanced content management system that allows you to create attractive, functional and SEO-friendly websites easily, without having any special knowledge or programming skills.

Which hosting can you recommend?

Any hosting which corresponds to Moto CMS requirements will be ok. Our hosting requirements are:

  • PHP 5.3.23+ or 5.4.04+ or 5.5.09+
  • with Zend Guard Loader

In particular, we recommend bluehost.com as a highly reliable hosting provider who's servers are fully corresponding to all of our requirements. Also, as a Moto CMS customer you will have a discount with them! Please use the following link in order to get this discount.

Will I be able to edit my site on both PC and Mac?

Yes. HTML MotoCMS control panel works on any system, that can run Adobe Flash Player. Both PC and Mac are supported.

What does MotoCMS HTML template package include?

The template package includes:
1. Lifetime Moto CMS license for single domain
2. MotoCMS Control Panel along with the template itself
3. Professional design
4. Set of widgets
5. Free updates
6. Lifetime 24/7 technical support

Can I try MotoCMS HTML template before buying?

You can try a 14-day fully functional demo of any MotoCMS HTML template. It is running on our server. Please be informed that we will provide all demo changes for you after the template’s purchase, so you won’t need to start the editing process from scratch. You should submit a ticket to our support team in order to get your demo changes.

Your demo site changes will be stored* during 7 days after the end of your demo period.

*We do not guarantee to save the content you create in the demo version of the template because of the possible issues that may occur on the server.

What is the “antifraud check”?

Customer purchase can be suspended for manual antifraud check for 10-20 minutes as well as it can be suspended for longer term (around 20 hours) for more serious investigation. Antifraud check occurs because of growing number of fraud transactions from persons who are not actual cardholders of the credit cards used during purchase.

Can I use your template for more than one website?

Unfortunately, you can’t. Due to our License Agreement, one template's license is required per each domain (website).

Where can I read about your license specifics?

You can find all necessary information here:

Do I need to purchase the license and the template separately?

The license is included into the template's package. You don't need to purchase them separately.

Can I transfer my license to another person?

Yes, you can. Please submit a ticket to our support team to proceed. 

Is it possible to create multiple Administrators with specific editing privileges?

Unfortunately, this option is not yet available. We hope it will appear in one of our future updates.

Is it necessary to renew my MotoCMS HTML license every year? Will there be any monthly or annual fees?

No additional monthly or annual payments are required. The duration of the license is not restricted anyhow.

Are there any software updates for MotoCMS HTML Templates and how much does it cost?

Our developers are continuously working on improving Moto CMS and adding new features to it, so the new updates are released regularly. All our updates are free of charge and will cost you nothing.

What media files are supported by MotoCMS HTML?

You may upload .JPG, .PNG, .PDF and .GIF files via MotoCMS HTML control panel.

If product didn’t meet my expectations, will you provide refund?

Since MotoCMS.com is offering non-tangible irrevocable products we do not issue refunds once the order is performed and the product is delivered, which you are responsible for understanding upon purchasing. Please make sure that you have carefully read all relevant documentation and tried out the demo.

How can I get support if I have any question or problem?

We recommend you first of all to try to find the answer in our Knowledge Base. In case you cannot find the solution there, please submit a ticket. Our support members will be happy to assist you!

Can I use MotoCMS HTML on the localhost?

Yes, you can definitely use it on the local server, which support minimum template’s requirements:

  • PHP version 5.3.23+ or 5.4.04+ or 5.5.09+
  • with Zend Guard Loader

MotoCMS FLASH

What is MotoCMS Flash?

MotoCMS Flash is an advanced content management system that allows you to create attractive, functional and SEO-friendly websites easily, without having any special knowledge or programming skills.

Which hosting can you recommend?

Any hosting which corresponds to Moto CMS requirements will be ok. Our hosting requirements are:

  • PHP 5.3.23+ or 5.4.04+ or 5.5.09+
  • with Zend Guard Loader

In particular, we recommend bluehost.com as a highly reliable hosting provider who's servers are fully corresponding to all of our requirements. Also, as a Moto CMS customer you will have a discount with them! Please use the following link in order to get this discount.

Will I be able to edit my site on both PC and Mac?

Yes. Flash MotoCMS control panel works on any system, that can run Adobe Flash Player. Both PC and Mac are supported.

What does MotoCMS Flash template package include?

The template package includes:
1. Lifetime Moto CMS license for single domain
2. MotoCMS Control Panel along with the template itself
3. Professional design
4. Set of widgets
5. Free updates
6. Lifetime 24/7 technical support

Can I try MotoCMS Flash template before buying?

You can try a 14-day fully functional demo of any MotoCMS Flash template. It is running on our server. Please be informed that we will provide all demo changes for you after the template’s purchase, so you won’t need to start the editing process from scratch. You should submit a ticket to our support team in order to get your demo changes.

Your demo site changes will be stored* during 7 days after the end of your demo period.

*We do not guarantee to save the content you create in the demo version of the template because of the possible issues that may occur on the server.

What is the “antifraud check”?

Customer purchase can be suspended for manual antifraud check for 10-20 minutes as well as it can be suspended for longer term (around 20 hours) for more serious investigation. Antifraud check occurs because of growing number of fraud transactions from persons who are not actual cardholders of the credit cards used during purchase.

Will my MotoCMS Flash site be visible on mobile devices?

MotoCMS Flash templates SUPPORT mobile devices! Now you do not need to worry to lose your mobile users when working with MotoCMS Flash templates. We have added a separate Mobile Editor that gives you a chance to build an alternative version of your site for mobile devices. This mobile site is based on HTML and can be seen on any mobile device, like iPhone, iPad etc.

Here you may get more information about Mobile Control Panel features

You also need to remember that each and every template include a general design of the mobile site but you have all the tools to make it look the way you need. Look at some made examples that our customers came up with

Can I use your template for more than one website?

Unfortunately, you can’t. Due to our License Agreement, one template's license is required per each domain (website).

Where can I read about your license specifics?

You can find all necessary information here:

Can I transfer my license to another person?

Yes, you can. Please submit a ticket to our support team to proceed. 

Do I need to purchase the license and the template separately?

The license is included into the template's package. You don't need to purchase them separately.

Is it possible to create multiple Administrators with specific editing privileges?

Unfortunately, this option is not yet available. We hope it will appear in one of our future updates.

Is it necessary to renew my MotoCMS Flash license every year? Will there be any monthly or annual fees?

No additional monthly or annual payments are required. The duration of the license is not restricted anyhow.

Are there any software updates for MotoCMS Flash Templates and how much does it cost?

Our developers are continuously working on improving Moto CMS and adding new features to it, so the new updates are released regularly. All our updates are free of charge and will cost you nothing.

What media files are supported by MotoCMS Flash?

You may upload .JPG, .PNG, .PDF, .MP3, .MP4, .SWF and .FLV files via Flash Moto CMS control panel.

If product didn’t meet my expectations, will you provide refund?

Since MotoCMS is offering non-tangible irrevocable products we do not issue refunds once the order is performed and the product is delivered, which you are responsible for understanding upon purchasing. Please make sure that you have carefully read all relevant documentation and tried out the demo.

How can I get support if I have any question or problem?

We recommend you first of all to try to find the answer in our Knowledge Base. In case you cannot find the solution there, please submit a ticket. Our support members will be happy to assist you!

Can I use MotoCMS Flash on the localhost?

Yes, you can definitely use it on the local server, which support minimum template’s requirements:

  • PHP version 5.3.23+ or 5.4.04+ or 5.5.09+
  • with Zend Guard Loader